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  • The warranty period for the whole machine is 12 months or 1000 hours, whichever comes first.

  • 24-hour technical consultation

  • Answers to some common questions

  • Professional Engineer Online Service

  • Sales subsidiary technical training, distribution network technical training



After sales service

Online service: Answer the user's questions by phone.

On-site service: When the customer uses our company's products, when the company encounters technical problems that cannot be solved or product quality problems, the service department will arrange the service personnel to go to the user's place for on-site guidance and service.

Entrusted service: For the products sold by agents, our company will entrust agents to provide services. Our company directs customers to more remote areas and entrusts nearby dealers to provide services.


Service goals and principles

Goal: Serve the user and satisfy the customer

Principle: To solve all customer problems quickly, efficiently and at low cost



After sales service

Online service: Answer the user's questions by phone.

On-site service: When the customer uses our company's products, when the company encounters technical problems that cannot be solved or product quality problems, the service department will arrange the service personnel to go to the user's place for on-site guidance and service.

Entrusted service: For the products sold by agents, our company will entrust agents to provide services. Our company directs customers to more remote areas and entrusts nearby dealers to provide services.


Service goals and principles

Goal: Serve the user and satisfy the customer

Principle: To solve all customer problems quickly, efficiently and at low cost

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